Privacy Policy
How we collect, use, and protect your personal data
LLCR is committed to protecting your privacy. This Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding your data. Please read it carefully.
1. Who We Are
LLCR ("we", "us", "our") is a premium car rental and sales company registered in Nigeria. Our registered address is 6 Ojulari Crescent Ikate Lagos. We operate the website lekkiluxurycarental.com and related services.
For any privacy-related enquiries, contact us at Lekkiluxurycarrental@gmail.com.
2. Data We Collect
2.1 Information You Provide
- Account registration: Full name, email address, phone number, and password.
- Booking & orders: Pickup and drop-off locations, dates, special instructions, coupon codes, payment method preference.
- Checkout & payments: Billing address, city, state. We do not store card numbers — all card data is handled by Paystack.
- Contact form: Name, email, phone, subject, and message.
- Profile updates: Avatar image, address details.
2.2 Information Collected Automatically
- Log data: IP address, browser type, operating system, referring URL, pages visited, and time spent.
- Device data: Device type, screen resolution, and language settings.
- Cookies and similar technologies: See our Cookie Policy.
- Analytics: Aggregated usage statistics via server-side logging.
2.3 Information from Third Parties
- Payment confirmation and transaction status from Paystack.
- Advertising analytics from Meta Pixel and TikTok Pixel (if enabled).
3. How We Use Your Data
- To create and manage your account.
- To process and confirm bookings and vehicle purchase orders.
- To send transactional emails (booking confirmation, receipt, reminders, password reset).
- To send booking reminders and return notifications.
- To respond to your enquiries and support requests.
- To prevent fraud, abuse, and unauthorised access.
- To comply with legal obligations (invoicing, tax records).
- To improve our website, services, and user experience.
- To send marketing communications where you have consented (you may opt out at any time).
4. Legal Basis for Processing
- Contract performance: Processing necessary to fulfil a booking or order you have placed.
- Legitimate interests: Fraud prevention, security, service improvement.
- Consent: Marketing emails and cookies where we ask for your consent.
- Legal obligation: Retention of financial records as required by Nigerian law.
5. Data Sharing & Third Parties
We do not sell your personal data. We share it only in the following circumstances:
- Paystack: Payment processing. Paystack's privacy policy applies to card and bank data. (paystack.com/privacy)
- Mailtrap / Resend: Transactional email delivery services.
- WhatsApp (Meta): If you choose to contact us via WhatsApp.
- Law enforcement: Where required by Nigerian law or a valid court order.
- Business transfers: In the event of a merger, acquisition, or sale of assets — you will be notified in advance.
6. Cookies & Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyse usage. For full details, see our Cookie Policy.
7. Data Retention
- Account data: Retained for the duration of your account plus 2 years after closure for legal purposes.
- Booking & payment records: 7 years (Nigerian financial record requirements).
- Contact form messages: 12 months.
- Server logs: 90 days.
You may request deletion of your personal data at any time (subject to legal retention obligations) by emailing Lekkiluxurycarrental@gmail.com.
8. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal retention obligations).
- Portability: Receive your data in a machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw consent: Withdraw marketing consent at any time.
To exercise any of these rights, email Lekkiluxurycarrental@gmail.com. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- HTTPS/TLS encryption for all data in transit.
- Bcrypt password hashing — we never store plain-text passwords.
- Prepared statements to prevent SQL injection.
- Session tokens with HttpOnly and Secure flags.
- Role-based access controls limiting data access to authorised staff.
- Regular security audits.
No method of transmission or storage is 100% secure. We will notify you promptly of any data breach that affects your rights.
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users by email and post the updated policy on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance.
12. Contact Us
For any privacy-related questions or to exercise your rights:
- Email: Lekkiluxurycarrental@gmail.com
- Phone: 07055255986
- Address: 6 Ojulari Crescent Ikate Lagos