Refund & Cancellation Policy

Effective Date: 1 January 2025  |  Last Updated: 24 September 2026

1. Rental Booking Cancellations

1.1 Standard Cancellation Schedule

• More than 72 hours before pickup: Full refund less the ₦25,000 processing fee.
• 48–72 hours before pickup: 80% refund (20% retained as a late-cancellation fee).
• 24–48 hours before pickup: 50% refund.
• Less than 24 hours before pickup: No refund.
• No-show (vehicle dispatched): No refund. See Section 2.

1.2 Airport Transfer Bookings

• More than 24 hours before scheduled pickup: Full refund less ₦25,000 processing fee.
• Less than 24 hours before scheduled pickup: No refund.

1.3 Interstate Trip Bookings

• More than 48 hours before departure: Full refund less ₦25,000 processing fee.
• 24–48 hours before departure: 50% refund.
• Less than 24 hours before departure: No refund.

2. No-Show Policy

A no-show occurs when the customer fails to be present at the agreed pickup location within 30 minutes of the scheduled time, without prior notification.

• If the vehicle was dispatched to the pickup location, the full booking amount is non-refundable.
• If the vehicle was not dispatched, the policy in Section 1 applies based on the time of notification.

3. Booking Modifications

• Booking date or time changes are subject to vehicle availability.
• Date changes made more than 48 hours before pickup are free of charge (subject to availability).
• Date changes made within 48 hours may incur an administration fee of ₦10,000.
• Downgrading to a cheaper vehicle is treated as a cancellation and rebooking; the cancellation schedule applies to the original booking.

4. Force Majeure & Our Cancellations

If LLCR must cancel a booking due to circumstances beyond our control (natural disaster, civil unrest, vehicle breakdown, etc.):

• We will provide as much advance notice as possible.
• You will receive a full refund of all amounts paid, including the processing fee.
• Where possible, we will offer a replacement vehicle of equal or greater value at no extra cost.

5. Vehicle Purchase Refunds

5.1 Before Vehicle Handover

• If you cancel a vehicle purchase before taking delivery, you may receive a refund of amounts paid less a 5% restocking fee and the ₦25,000 processing fee.
• Deposit payments are non-refundable once the vehicle has been reserved and withdrawn from sale to other buyers.

5.2 After Vehicle Handover

• All vehicle sales are final once the vehicle has been handed over and documentation completed.
• Defects reported within 7 days of handover that were not disclosed at the time of sale will be investigated and rectified at our cost.
• We do not accept returns of vehicles that have been driven after handover except in cases of material undisclosed defects.

5.3 Financing / Installment Plans

Refunds on financing arrangements are subject to the specific terms of the payment plan agreed at the time of sale. Please contact us for details.

6. Processing Fee

The ₦25,000 processing fee is non-refundable in all circumstances. It covers payment gateway charges, administrative costs, and vehicle reservation expenses.

7. Refund Timeline

• Paystack payments: Refunds are processed within 5–10 business days back to your original payment method. Card refunds may take 3–5 additional business days depending on your bank.
• Bank transfer payments: Refunds are processed within 3–5 business days to the account number provided.
• Cash payments: Refunds are issued in cash or via bank transfer within 2 business days.

8. How to Request a Cancellation or Refund

To cancel a booking or request a refund:

1. Log in to your account and go to My Bookings.
2. Click on the booking you wish to cancel and select "Cancel Booking".
3. Or contact us directly:

• WhatsApp: 07055255986
• Email: Lekkiluxurycarrental@gmail.com
• Phone: 07055255986 (available 24/7)

Always quote your booking reference number when contacting us.

9. Disputes

If you are unsatisfied with our refund decision, please email Lekkiluxurycarrental@gmail.com with full details. We will review your case and respond within 5 business days. Unresolved disputes may be escalated to the Consumer Protection Council of Nigeria.